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I do
not feel comfortable putting my credit card online,
over the net. How can I place an order?
You can place the order by phone by calling
1-613-599-1287 during regular business hours which are
M-F 9-7pm EST excluding holidays. You can also order online and choose
to telephone us with your credit card information.
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Why
is my credit card declining when I know I have money
in my account?
A credit card can decline due to invalid credit card
number, exp date, daily limit, insufficient credit, or
other reasons. Sometimes the card number itself is
input incorrectly. Check online to be sure the number
has been input correctly. Contact your credit card
company for more information.
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Does
Sillworks PartsDirect know why my credit card is declining?
We are not given a reason when a charge
declines. Only that it is declined. Please contact
your credit card company or bank for information.
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How
do I get my FedEx tracking number?
You will receive an email when your order is processed.
Once your order has shipped, you can go to your Account History
page and  to the FedEx tracking details of your order.
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Can
I find or get a specific version or revision or serial
number on a particular item?
We do not guarantee revision or version numbers. We
ship what we have, when we have it, at our discretion.
Generally, our stock moves so fast that we have the
latest version or revision of everything. Sillworks PartsDirect
cannot tag a particular version or revision for a
particular order.
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What
do I do if an item is missing from my order?
Immediately call Sillworks PartsDirect customer service at (613)
599-1287.
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Does
Sillworks PartsDirect pay for the return shipping of defective
items?
Allthough we are not responsible for manufacturers defects We will gladly replace
defective items within 30 days of the date of the
invoice and ship those items ground at no cost to our customers.
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Will
Sillworks PartsDirect advise me on compatibility of the items I
purchase?
We will answer technical questions and give advice
regarding item compatibility to the best of our
knowledge. However, your best option is to
contact the manufacturers for the most accurate
answers to your technical questions.
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Can
I combine two different orders to one to save on
shipping?
If you call us before your order is processed, we can
combine your orders. Be aware though that we cannot combine
any order once it has been invoiced and/or shipped.
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Does
Sillworks PartsDirect advise on the estimated time of arrival on
out of stock items?
Occasionally we will post the Estimated Time of
Arrival (ETA) on our website on popular items.
Otherwise, we do not offer ETA on product due to the
constantly changing nature of information in our
industry.
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I
did not get an order confirmation when I placed my order online, Did my order go
through?
If you did not receive a confirmation on the order,
probably no order went through. Please replace the
order on-line. Or, call Sillworks PartsDirect customer service at
(613) 599-1287.
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I
am afraid I may have accidentally duplicated my order?
Our order processing system will notice identical back to back orders
and our staff will call you to verify your intentions prior to
shipping duplicate orders.
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Can
I pre-order or backorder an item that is not in stock?
If the item in on the website, you can pre-order
it. All pre-orders will be filled on a
first-come, first-serve basis.
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A
price has dropped on an item I purchased but my order
has not shipped yet. Can I get a refund?
Sillworks PartsDirect does not offer any price guarantee. The
prices in our industry change too often, too fast, for
us to offer any such guarantee. If the order has not
shipped, you can cancel the order and replace online
to take advantage of the new prices. All prices are as
is, at the time of sale.
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Does
Sillworks PartsDirect cross ship items?
Yes,
On all items, within thirty days of the invoice, we
will refund on the item being returned and charge for
a new item being sent out and credit back when we
receive the defective item.
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How
can I get a status on my order?
Go to Sillworks PartsDirect, log in, click on My Account, then
click on History.
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Does
Sillworks PartsDirect offer discounts on volume orders?
Aside from the reduced shipping costs of multi-item
orders, we do offer some volume discounts on
products. Product pricing and shipping is
as quoted on the website, if you need a better price point
for a larger quantity please feel free to give us a call
at (613)-599-1287
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I live in the area of your warehouse/store. Can I pick up the merchandise there?
Sillworks PartsDirect items may be purchased on line only. Please go to www.Sillworks PartsDirect
to order all product. We do not have a will call
facility. All orders placed on-line must be
shipped via FedEx or UPS, no exceptions.
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Do
I have to pay tax if I order from Canada?
Yes, All orders from Canada will have a 7% Goods and Services tax applied.
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Do
I have to pay tax if I live outside of Canada?
No. There is no tax charge on deliveries outside of
Canada.
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Can
I add to, delete from or change my order online after I
submit it?
No. Once an order is submitted it can only be amended
or edited by calling Sillworks PartsDirect customer service at
(613) 599-1287.
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How
long does it take to process an order?
It takes one to three business days for us to process
an order before it ships. We then ship according to
the instructions on the order. We do not offer same
day shipping. It is possible that your order will go
out same day if your order was placed before 5pm
eastern, however we can not guarantee this. If
you need same day shipping please call to confirm we can do this
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Is
shipping added cumulatively for each item I order or
does shipping reduce when you purchase multiple items?
When you order multiple items, most of the time the
shipping is reduced in your shopping cart, according
to weight and size, safety and insurance required.
Just place all items in the shopping cart, pick your
state and method of shipping and hit the shipping
calculator. You will see the reduction if it applies.
On certain items, due to significant shipping
discounts offered by Sillworks PartsDirect on the item, the shipping
will add cumulatively, unless multiple items are
purchased. Shipping charge is always per the website.
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Does
Sillworks PartsDirect ship internationally?
Sillworks PartsDirect does ship internationally. At this time
we can only calculate shipping costs within the
United States, Puerto Rico and Canada. International
shipments outside of these countries can only be shipped
on your FedEx, UPS or DHL account.
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What
is the warranty on Sillworks PartsDirect products?
Our warranty on OEM CPU's is
Refund: 7 days from the date of invoice
Replace: 30 days from date of invoice.
The manufacturer generally offers a one-year
warranty. Please contact them.
Most other items are 30 day refund from date of
invoice and 1 year repair/replace, unless otherwise
specified on our website.
“Refurbished” items have only a 30-day warranty.
"Factory Refurbished” items generally have a
one year return to depot warranty.
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What
happens if an item on my order is not
available or backordered?
If an item is found to be on backorder or not available after the order is placed the item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available.
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Does
Sillworks PartsDirect have a paper catalog?
No. The one and only catalog for Sillworks PartsDirect is the
virtual catalog on the web. There is no other catalog.
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Does
Sillworks PartsDirect have a mailing list I can get on?
When you register with Sillworks PartsDirect you have the choice as
to whether or not you wish to receive Sillworks PartsDirect
specials in you e-mail.
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